FAQ

Race

1. When will the Standard Chartered KL Marathon 2010 be held?

2. Where will the marathon be held?

3. How many Race Categories are there?

4. What if I am a single parent and two (or more) of my children are participating in different categories?

5. Is there a limit to the number of people who may accompany one child?

6. Can I rollerblade or cycle during the race instead?

7. Can I bring along my pets?

8. What is a Race Entry Pack?

9. Is there a baggage check-in area at the start?

10. What if I am injured during the race or otherwise unable to finish the race?

11. What time does each race start?

12. When will the SCKLM 2010 Race Entry Pack Collection be held and where will it be?

Registration

13. How can I register?

15. Is Service Tax included in the registration fee?

16. How will I know if my entry has been accepted?

17. Do I get a refund if I choose not to participate after registration?

18. Can I make changes to my personal particulars after submitting my registration?

19. Can I change race categories after I have registered?

20. Why is it that I have not received my confirmation slip despite registering and making payment?

21. What are the sizes for the Event Singlets?

Pricing

22. How much of a discount am I entitled to?

Payment

23. Can I pay by cash? If so where do I make the payment?

24. Do Standard Chartered customers enjoy any discounts?

25. Do I get an additional discount if I register online using my Standard Chartered Credit Card together with any other promotional offers?

26. Who is the payment gateway provider for SCKLM 2010?

Route

27. Where are the Water Stations?

28. Where are the Fruit Stations?

29. How long will the route be closed to traffic?

30. Is there transportation before and after the event?

Race Prize

31. Am I eligible for 2 cash prizes if I qualify for 2 prizes? E.g. If as a Malaysian marathon runner, I am 6th in Men Open and 1st in Malaysian Citizen Category?

32. If I register for the Marathon and I can only manage the Half-Marathon on race day, can I still get the Finishers Medal and Certificate?

33. If I'm disqualified, cannot complete the race for whatsoever reason or if there are any disputes in the race results, who can I appeal to?

34. When do I get my Finisher’s Certificate?

Training

35. Are there any running clubs in Kuala Lumpur that I can join?

36. What are running clinics and how do I register for it?

Supporter

37. Can we bring along friends and cheerleaders?

38. What are some of the contests that marathon will feature for people?

39. What can I expect from the Race Day Carnival?

40. What can I expect in the E-newsletter?

41. How do I contact the Organiser?

Charity

44. If I am a charity runner, what categories can I compete in?

45. Where can I register to be a charity runner?

46. How do I register as a charity runner?

47. How do I register as a charity runner under my company?

48. What are the ways by which I may raise funds?

49. How do I raise funds through online donations?

50. I have registered as a charity runner but am unable to raise the funds. What can I do?

52. What are some steps that charities can take to strengthen corporate governance?

Volunteer

54. How can I register as a volunteer for Standard Chartered KL Marathon 2010?

55. When can I register as a volunteer?

Timing System

56. What happens if the D-tag gets wet?

57. How do I make sure I have the right tag?

58. How do I make sure that my tag works?

59. I already own another timing chip; can I use it with the ChronoTrack system?

60. What is tag time and how is it different from gun time?

61. How accurate is tag time?

62. Can I leave the D-tag on my bib?

63. Can I flatten and tuck the whole D-tag in my laces to make sure it stays?

64. Can I create a hole in the D-tag and tie it on?

65. Are you sure the D-tag will stay adhered throughout the race?

67. How do I dispose of my D-tag?