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KLSCM 2021 Cancellation FAQ
INDIVIDUAL REGISTRATIONS
I have registered and paid for Kuala Lumpur Standard Chartered Marathon (KLSCM) 2020. What are my options for KLSCM 2021 cancellation?
What happens to my registration if I do not respond within the stipulated time frame?
When and how can I request for a refund?
When and how will I receive my refund?
Will I be getting a full refund?
How is the refund amount calculated?
When and how can I request to defer my registration to KLSCM 2022?
Will I be getting a confirmation slip for KLSCM 2022 upon submission of my deferral request?
Can I transfer my registration to another runner?
I don’t want to participate next year. What should I do?
I have paid the delivery fee for my race pack. Will that be deferred as well?
Can the VIP Package purchased last year be deferred to next year?
I was not able to register for KLSCM 2020. Is there a chance for me to register for KLSCM 2022?
Can the Refund Protect purchased last year be deferred to next year?
Can the Personal Accident Insurance purchased last year be deferred to next year?
I purchased Refund Protect for my KLSCM 2020 registration, can I request for a full refund?
SPONSORS AND PARTNERS
I won a KLSCM 2020 slot through a promotion with one of your sponsors. What happens with my registration?
Will I get another PIN code in KLSCM 2022?
I have a PIN code and I missed the registration last year. Can I use the code to register for KLSCM 2022?
Will I be able to carry forward my KLSCM 2020 registered PIN code to 2022?
Can I transfer my KLSCM 2020 registered PIN code slot to my friend / colleague / family member?
Will I be able to get a refund on my Personal Accident Insurance since I am unable to carry forward my PIN Code registration?
I am a Standard Chartered Bank staff. I have registered for KLSCM 2020 through a staff benefit using a PIN code / my Bank ID. What happens with my registration?
CORPORATE CHALLENGE
I have registered for KLSCM 2020 under Corporate Challenge. What happens with my registration?
Will I get another PIN code in KLSCM 2022?
I have a PIN code and I missed the registration last year. Can I use the code to register for KLSCM 2022?
Will I be able to carry forward my KLSCM 2020 registered PIN code to 2022?
Can I transfer my KLSCM 2020 registered PIN code slot to my colleague?
Will I be able to get a refund on my Personal Accident Insurance since I am unable to carry forward my PIN Code registration?
RUN FOR A REASON (RFAR)
I am a registered RFAR participant – what happens to my 2020 registration?
What happens to my registration if I do not respond within the stipulated time?
Will I be getting a confirmation slip for KLSCM 2022 upon submission of my deferral request?
I have paid the delivery fee for my race pack. Will that be deferred as well?
Can the VIP Package purchased last year be deferred to next year?
Can the Personal Accident Insurance purchased last year be deferred to next year?
What happens to the funds I’ve raised last year?
Will fundraising for RFAR available this year?
I registered for RFAR in KLSCM 2020. Can I transfer to a regular category in KLSCM 2022?
OTHERS
How do I know if I am eligible to request for a refund or defer my registration?
Why are you cancelling KLSCM 2021?
When is KLSCM 2022?
Are you going to open up more slots for KLSCM 2022?
Will my registration for KLSCM 2020 and KLSCM 2021 count as one (1) participation each in the participation history?
Can I change my race tee / singlet size for KLSCM 2022?
I was blacklisted last year and the Help Team said that I should be able to register for KLSCM 2021. Can you confirm if I am eligible to register for KLSCM 2022 or if the blacklist is also carried forward?
Can I change my distance category for KLSCM 2022? When can I change?
Can I upgrade my distance category for KLSCM 2022? When can I upgrade?
I am a 2km Kids Dash participant. I will be 13 years old in 2022 and will no longer be eligible to participate in the 2km category. Can I change my distance category from 2km to 5km?
I am a 1km Kids Dash participant, I will be 10 years old in 2022 and will no longer be eligible to participate in the 1km category. Can I change my distance category from 1km to 2km?
I will be 40 years old in 2022 and will be eligible to participate in the Veteran category. Can I change my race category from Open to Veteran?
Can I apply to be a Pacer for KLSCM 2022?
Where can I view the Deferral Terms and Conditions?
Where can I view the Refund Terms and Conditions?
