RACE
- When is the Kuala Lumpur Standard Chartered Marathon 2024?
- What are the available distance categories?
- What time does each race start?
- Is there a cut-off time to complete the run?
- What if I am injured during the race or otherwise unable to finish the race?
- Do I still get a finisher medal and finisher certificate if I complete my run after the cut-off time?
- If I registered for the Full Marathon but decide to run the Half Marathon instead on race day, can I still get the finisher medal and certificate?
KIDS DASH
- My child will take part in the 2km Fun Run category. Can I run with my child?
- My son will be participating in the 2km Speed and my daughter will be participating in the 1km Fun Run. Can I accompany them during the run?
REGISTRATION
- How can I register for the Kuala Lumpur Standard Chartered Marathon 2024?
- What are the registration dates?
- What are the registration fees?
- Is there an age requirement for the race?
- Who is eligible for priority registration?
- Can I use timing proof from other events to be eligible for priority registration?
- Where can I check my Participation History?
- How do I register if I am under the age of 18?
- How do I know if my registration has been successful?
- Why is it that I do not receive my confirmation emails despite registering and making payment?
- Do I get a refund if I choose not to participate after registration?
- Do I get a refund if the Event has to be cancelled or postponed?
- Can I make any changes to my personal particulars after submitting my registration?
- Can I register and participate in more than one category, for example, Full Marathon and 10km?
- Can I change my category after submitting my registration?
- I have a PIN code but I missed the registration deadline. Can I use the PIN code to register after the deadline?
- Can I transfer my registered PIN code entry to someone else?
- I am a Standard Chartered Bank staff. I tried to register for KLSCM 2024 through a staff benefit using my Bank ID. However, my bank ID is not recognised by the registration system. What should I do?
PAYMENT
- Which payment gateway does KLSCM use?
- What are the payment options?
- Do Standard Chartered customers enjoy any discounts on registration fee?
- Do I have to incur the SST?
- Why are the registration fees for Malaysian participants lower than international participants?
APPAREL
- What are the sizes for the running apparel and finisher T-shirt?
- What are the sizes for the RFAR T-shirt?
- Can I change the size of my running apparel, finisher T-shirt or the RFAR T-shirt after submitting my registration?
- Can I change the type of my running apparel from running singlet to short-sleeved running tee after submitting my registration?
RACE ENTRY PACK
- What is a Race Entry Pack?
- When and where is the Race Entry Pack Collection (REPC)?
- What is Mailing Option?
- I wish to get my Race Entry Pack delivered to my mailing address. How much is the fee?
- Is there an option to not have the drawstring bag for my Race Entry Pack?
ROUTE
- Where can I view the routes for all the distances?
- How long will the route be closed to traffic?
- Where are the checkpoints along the route for the Full Marathon and Half Marathon?
- Where are the water stations?
- Where are the fruit stations?
WINNERS AND AWARDS
- What are the awards for the winners?
- How can I take part as a High Performance participant?
- If I did not apply to be a High Performance participant, but then I finished within the top 3, would I still be eligible for the awards?
- Am I eligible for 2 prizes?
- I was not selected as a High Performance participant, but then I finished within the top 3, would I still be eligible for the awards?
- If there are any disputes in the race results, who can I appeal to?
- If I am a winner, what documents do I need to present for verification?
TRAINING
- What is the KLSCM Running Clinic?
- When and where will the Running Clinics be held?
- How do I register for the Running Clinic?
- Can I make just one registration for all sessions of the Running Clinic?
- Where can I find the programme for the Running Clinic?
CHARITY
- Who are the charity partners for KLSCM 2024?
- How are the official charity partners selected?
- What are some steps that charities can take to strengthen corporate governance?
- What are the available categories for charity runners?
- I signed up under the Run For A Reason platform. What are the ways in which I may raise funds?
- I have registered as a Run For A Reason charity runner but am unable to raise the funds. What can I do?
OTHERS
- How do I contact Standard Chartered Bank Malaysia for enquiries regarding their products and services?
- How can I contact Boost Juice for redemption enquiries?
- Is there a baggage service at the Event venue?
- I registered using a PIN Code that I got from one of the sponsors. Am I eligible to redeem the free Boost Juice?
- Where can I get more information about the free Boost Juice promotion?
- Why is there no finisher T-shirt for the Half Marathon or 10km categories?
- Are there toilets at the Event venue?
