Terms and Conditions
MERCHANDISE TERMS & CONDITIONS
Purchases
1. By using the KLSCM VR platform or website to access content or purchase products online, you are deemed to have read, understood and agree to abide by these Terms and Conditions and other relevant Rules and Regulations of the KLSCM VR and the Privacy Policy as set forth by the Organiser.
2. You are responsible for your own order and do so solely at your own risk.
3. You represent and warrant that: (i) you have the legal right to use any credit / debit card(s) or other payment method(s) in connection with any purchase; and that (ii) the information you supply to us is true, accurate, current and complete.
4. By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of purchases and deliveries.
5. All prices indicated on the KLSCM VR platform and website are in Malaysian Ringgit (RM).
6. There are two ways you can place an order, i.e., during and after registration.
a. During registration: To begin registration process, please go to the KLSCM Website and click the ‘KLSCM 2021 Virtual Run Register Now’ button. You will see the option to purchase merchandise within the registration process.
b. After registration: Please go to the Merchandise page on the KLSCM Website and then click the ‘Shop Now’ button.
7. Merchandise is subject to availability within the stipulated time frame and based on a first come, first served basis.
8. Each person is entitled to purchase up to 10 units per item per order with a maximum weight limit of 3 kg per order. This includes the personalised medals.
9. Upon successful purchase, you will receive a payment confirmation email.
10. We reserve the right to limit, refuse or cancel your order without provision of reason and/or notice.
Personalised Medals
11. You may purchase any distance engraving (Full Marathon, Half Marathon, 10km or 5km) on each personalised medal. Purchase of mixed distance engravings on personalised medals under the same order is allowed, i.e., you can purchase four medals, each engraved with a different distance provided they are within the same order.
12. ‘Name on Medal’ on a personalised medal can only be engraved with up to 12 characters, which include letters and spaces.
13. Change of ‘Name on Medal’ and distance are not allowed once purchase has been completed.
Payment, Returns and Refunds
14. Our payment gateway, i.e., iPay88 accepts various payment methods including but not limited to:
a. Credit / Debit Card – VISA, MasterCard and Union Pay
b. Online Banking – FPX (Affin Bank, RHB Bank, Standard Chartered, etc., HLB Scan & Pay and PBe)
c. eWallet – Boost, GrabPay and MCash
15. All products purchased are non-refundable or non-exchangeable, except for damaged / defective / wrong / missing items in your order. Therefore, please check your order carefully before making a payment and upon arrival of your parcel.
16. For Malaysia addresses: If you have received a damaged / defective / wrong / missing item in your order, you can request for a replacement.
a. Please report the case via email within 7 days from the date you received the order. For example, if you received the item on 1 November 2021, please report the case by 7 November 2021.
b. Provide your order details such as your full name, IC / passport number and order number, explain the issue, and attach pictures of external packaging (of the item and parcel), consignment note / air waybill, and the damaged / defective / wrong item for an investigation.
c. We will get in touch with you via email and/or phone within 7 days from the date we received the report for return instructions and replacement of the damaged / defective / wrong / missing item.
d. In the event that the damaged / defective / wrong / missing item in your order is out of stock, we will refund the amount of the item that was out of stock.
17. For overseas addresses: If you have received a damaged / defective / wrong / missing item, you can request for a refund.
a. Please report the case via email within 7 days from the date you received the order. For example, if you received the item on 1 November 2021, please report the case by 7 November 2021.
b. Provide your order details such as your full name, IC / passport number and order number, explain the issue, and attach pictures of external packaging (of the item and parcel), consignment note / air waybill, and the damaged / defective / wrong item for an investigation.
c. We will get in touch with you via email within 7 days from the date we received the report for refund instructions.
Delivery and Charges
18. Delivery services are available for residential and business addresses in Malaysia and selected countries outside Malaysia. We do not deliver to P.O. Boxes, Parcel Lockers or Post Offices.
19. Product prices shown do not include delivery fee, which will be added to the total price of your purchase. Delivery fee is as per stipulated on the KLSCM Website.
20. We will deliver your order to your delivery address via our assigned courier service.
21. For orders made between 3 August and 31 August 2021, delivery in batches will commence from 14 October 2021 onwards and you will receive your order before 20 November 2021.
22. For orders made between 1 September and 28 November 2021, delivery in batches will commence from 6 December 2021 onwards and you will receive your order by 31 January 2022.
23. Any issues related to your order must be informed to us via email within 7 days of receipt of your parcel or within 7 days after the stipulated delivery time frame if your parcel hasn’t arrived.
24. Please expect some delays in delivery for both Malaysia and overseas addresses due to the ongoing pandemic.
25. Only items from the same order will be packed and sent together in one parcel. If you require the items to be delivered in the same parcel, please ensure you purchase the items in the same order.
26. For Malaysia addresses: Once your order has been shipped, you will receive an SMS message providing you with your tracking number and hotline number to track and trace the status of shipment of your order.
27. For overseas addresses: Once your order has been shipped, you will receive an email providing you with your tracking number and hotline number to track and trace the status of shipment of your order.
28. We do not provide any self-collect service to pick up your order. However, if your parcel has been returned to us due to unsuccessful delivery attempts, you may be required to self-collect the returned parcel at the appointed vendor’s office, the details of which will be outlined in our email.
29. Should a delivery fail due to incorrect or incomplete data provided and/or unavailability of recipient at the delivery address, additional charges for subsequent delivery attempts will be borne by you.
30. Returned parcels not collected within the stipulated period will be deemed to be unwanted, and we shall be at liberty to dispose or redistribute them accordingly.
31. We reserve the right to cancel and refund any order we can no longer fulfil. We present the availability of merchandise accurately however stock availability constantly varies and is only valid at the time shown. If an ordered item isn't available or we are unable to fulfil your order we will provide a full refund.
Delivery to Remote Areas / Outskirts of Towns
32. For overseas addresses listed under Outskirt Delivery Area (ODA), a surcharge of RM100 per delivery will be imposed; while for Malaysia addresses, a surcharge of RM10 per delivery will be imposed.
33. If these additional costs apply, our team will contact you as soon as possible. You will need to pay the ODA surcharge in advance before your order can be shipped.
34. In the event the surcharge is not paid within the stipulated time frame, the merchandise will be forfeited, and we will not be able to process the refund for your merchandise purchase.
Delivery to gated and guarded (G&G) communities
35. For deliveries to G&G communities, including but not limited to condominiums, apartments, private landed properties and office buildings, we will make up to 3 attempts to deliver parcels directly to the door of G&G addresses.
36. You will want to understand the delivery system for your specific G&G community. Your parcel may be delivered to the guard house, security officer, management office, receptionist or concierge.
37. After 3 delivery attempts, if there is not a guard on duty to allow driver entry or someone authorised to receive your parcel, it will be returned to us and it is your responsibility to collect your parcel at the appointed vendor’s office, the details of which will be outlined in our email.
38. If you would like the parcel to be resent to your mailing address, you will need to pay for additional charges for subsequent delivery attempts.
Custom Duties, Fees or Taxes
39. For overseas addresses, you may be asked to pay customs duties, fees or taxes at destination country.
40. You will need to pay the customs duties, fees or taxes imposed on the merchandise in advance before your order can be released and delivered.
41. In the event the customs duties, fees or taxes are not paid within the stipulated time frame, the merchandises will be forfeited, and we will not be able to process the refund for your merchandise purchase.
Indemnity
42. You hereby agree to indemnify and hold the Organiser, Sponsors and Affiliates harmless from and against any and all claims, liabilities, losses, costs, expenses and damages (actual and consequential) including legal costs you may incur arising out of, or in connection with the usage of the KLSCM VR platform or website.
